Terms of service.

Last updated: November 1st. 2025

Welcome to Aura / Me. By accessing or using our website [www.auramefragrance.com] and purchasing our products, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully before placing an order.

1. General Information

This website is operated by Aura / Me ("we," "our," "us"). Throughout the site, the terms "you" and "your" refer to the customer, user, or visitor.

We reserve the right to update or change these Terms at any time. Changes will be effective immediately when posted on our website.

2. Eligibility

To purchase products from our website, you must:

  • Be at least 18 years old, or have parental/guardian consent.

  • Provide accurate and complete personal and payment information.

3. Orders and Contract

  • By placing an order, you make an offer to purchase products under these Terms.

  • All orders are subject to availability and confirmation of payment.

  • We reserve the right to refuse or cancel any order at our sole discretion, for example if a product is out of stock, suspected fraud occurs, or payment authorization fails.

4. Prices and Payment

  • All prices are displayed in [insert currency] and include VAT (where applicable).

  • Shipping costs will be displayed at checkout.

  • Payment must be made using approved payment methods (e.g., Stripe, PayPal, credit/debit cards).

  • We are not responsible for charges applied by your bank or payment provider.

5. Shipping and Delivery

  • We ship to the countries listed at checkout.

  • Estimated delivery times are provided for convenience only and are not guaranteed.

  • You are responsible for providing a correct and complete shipping address.

  • Risk of loss passes to you upon delivery.

6. Returns and Right of Withdrawal

Under EU law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.

To exercise this right:

  1. Contact us at [Insert Email] within 14 days.

  2. Return the products in their original, unused, and sealed condition within 14 days after notifying us.

Refunds will be issued using the same payment method used for purchase, minus shipping costs (unless otherwise required by law).

Important: For hygiene and safety reasons, we cannot accept returns of products that have been opened or used, unless defective.

7. Defective or Faulty Products

If your order arrives damaged, incorrect, or defective, please contact us within 14 days of receipt with proof (e.g., photos). We will offer a replacement, repair, or refund in accordance with your legal rights.

8. Intellectual Property

All content on this website, including text, logos, images, and product designs, is the property of Aura / Me and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or use any content without our written consent.

9. Limitation of Liability

  • To the extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.

  • Nothing in these Terms excludes or limits liability for fraud, death, or personal injury caused by negligence, or any other liability that cannot be excluded under EU law.

10. Privacy and Data Protection

Your personal data is processed in accordance with our [Privacy Policy], which complies with GDPR.

11. Governing Law and Jurisdiction

These Terms are governed by the laws of Denmark and EU consumer protection regulations. Any disputes shall be subject to the jurisdiction of the Danish courts, unless otherwise required by mandatory local consumer laws.

12. Contact Information

For questions or concerns regarding these Terms, please contact us:

Aura / Me
[Insert Address]
[Insert Email Address]
[Insert Phone Number]